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View All News Releases Experian Pulls Plug on Online Credit Reports Credit report giant Experian Inc. need free credit report shut down a new Internet service Friday morning after an undetermined number of consumer credit reports were electronically delivered to the wrong people. The Orange-based company, which had been criticized by some consumer rights groups for launching the service earlier this week, said it was not a security violation but a software glitch that caused the problem. But some say Friday's problem proves there is check free credit report Austin no guaranteed privacy on the Internet and check free credit report Austin that it's foolish to put confidential information about individuals online. It shows that they have not worked out all the problems," said Pamela Pressley, an attorney with California Public Interest Research Group in Los Angeles. "We would hope they don't reopen this program until they work things out. And we think they should have a system so people can opt out of having their information available electronically." Marty Abrams, Experian's vice president for information policy, acknowledged Friday afternoon that the Federal Trade Commission already has asked for a report on the incident and said the company check free credit report Austin has replied in writing and in a telephone conversation. free credit report one per year
Abrams also said Experian, formerly TRW Information Systems & Services, has voluntarily closed down the site while it reviews the operating software. The reports were transmitted after more than 2,000 people requested copies of their personal credit files in an 11-hour period that ended at 9 a.m. Only 213 reports were delivered online, he said, and the company is still trying to determine how many of them were sent to the wrong people. "We are calling everyone by telephone to see how many got the wrong file." The problem occurred when Experian's newly developed software for managing the Internet request site check free credit report Austin failed to disperse reports in the order in which the requests had been taken.
"It's like a fast-food restaurant with 20 lines," said Abrams.
"People place their order check free credit report Austin and step aside, so the next person in line can step up to the counter. If the order takers get overwhelmed, they can start giving the people waiting in line the wrong orders." Experian started the program after discussing it with consumer and check free credit report Austin privacy groups and the FTC, he said. The company designed a six-step security system that requires consumers to provide their name, address, Social Security number, birth date and two credit account numbers in order to receive an electronic copy of their credit reports. free annual credit reports The company also has had an electronic delivery system for business credit reports in place for months, Abrams said. The business reports don't raise the privacy issues or pose the security problems that have accompanied the effort to put consumer reports online, he said.
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